We maintain a clear and customer-centric return and refund process.

Eligible Cases for Return / Replacement

You may request a return or replacement if:

• Wrong product is delivered
• Product is damaged
• Product is defective
• Product is expired

Return Policy is NOT applicable if:

• The seal is broken
• The product does not suit you
• The product has been used or tampered with

Return & Exchange Process

• Return requests must be made within 24 hours of receiving the product.
• For both inside and outside Dhaka, our Customer Relationship Management team will arrange product pickup through a third-party courier service.

Timeline for Return & Exchange

• Pickup may require up to 7 working days.
• After the product reaches our facility, up to 7 working days may be required to deliver the replacement item.

Refund Policy

For online payment refunds:

• Refund will be processed within 7 to 10 working days after approval.
• Refund completion time depends on the payment channel or bank.